System Features

Call Pickup

Call pickup is a feature that lets you pick up a call parked at your extension or at another internal extension, including your converged mobile phone. Phones with parked calls do not provide indications that a call is parked. You must know the extension number where a call is parked to pickup the call.

Call Transfer

Call transferring is a basic transfer from one extension to another, or to an external number. There are several types of transfers available, all are initiated from the users desk or soft phone.

Caller ID Block/Unblock

Block or unblock your outbound caller ID by using a code from your telephones keypad. Settings can also be changed from the online portal.

Last Call Return

Dial the last number that called you be using a code from the phones keypad. Popularly know as *69.

Executive Busy Override

Allows a manager to interrupt, monitor or coach a call in progress. Interrupt takes control of the call, monitor allows the manager to listen in on the conversation and coach allows the manager to speak to one of the parties on the line.

Intercom Calling

Allows calls to be placed within the system (e.g. to other extensions on the account) where the receiver's desk phone automatically picks up the call and places it on speakerphone. Settings for the feature can be changed for individual users from the online portal.

Call Park

Allows calls in progress to be placed in a "parking spot" on the system. Calls are parked in slots that are denoted by a code given to the person parking the call, which is then used by the user picking up the call to initiate.

Transfer

Allows calls to be transferred to other extensions or external numbers.

Busy Lamp Field

This feature allows enabled users to see the status of other users on the network. For instance, a receptionist can have the ability to know if a particular manager is on the line, or does not wish to be interrupted.

Voicemail

Standard voicemail boxes enabled for each of the users on the system. Voicemail can be accessed either through a deskphone, the online portal, or through email messages. Additional voicemail boxes are available.

Extension Dialing

Allows users to place calls by dialing the extension of the party they are calling, rather than dialing the full telephone number.

Portal Features

Auto Attendant

The auto attendant is the standard greeting and menu system that directs incoming callers to specific extensions or call groups. The auto attendant is fully customizable and you can easily upload your own menu greetings. You can also use the standard greetings that are included. Different auto attendants can also be used for different days of the week and times of the day.

Call Logs

You can view detailed call logs from the portal and see detailed information on all the calls you have placed and received. Information provided includes the number or extension the call was connected to, the duration of the call and the date and time. Managers can also download detailed call logs from the portal for any of the users on the system.

Hunt Groups

Hunt groups help ensure that important calls are answered by users in your company. You can use hunt groups to direct incoming calls to a group of users in series. For example, you can have a sales hunt group, a marketing hunt group, and a support hunt group. When a call comes into the hunt group pilot telephone number, the first number in the hunt group rings. If there is no answer at the first extension, the next extension rings. The incoming call rings all extensions in the hunt group until the call is answered or the call is forward to a voicemail box.

Call Groups

Call groups are similar to hunt groups in every way except that rather than ringing the extensions in the group in sequence, all extension in the group ring simultaneously.

Call Recording

With call recording you can record conversations on the fly and review them and/or download them from the portal. Detailed information is provided for each recording including the time/date, extension or phone number and the duration of the recording.

Day of Week/Time of Day

Call scheduling allows you to set call treatments based in the day of the week and time of the day. For example, users can set a call treatment to have incoming calls route directly to voicemail after-hours, or have calls ring through to a secondary phone on weekends. This form of scheduling can also apply to auto attendants. This feature is managed through a calendar-based chart for intuitive management.

Voicemail to Email

Incoming voicemails are transferred to any specified email account, either as an attached file or a voicemail notification.

Call Forwarding

Incoming calls are forwarded to any specified extension or number.

Find Me/Follow Me

This feature allows you to set a set of numbers that will either ring in sequence, or simultaneously, when an incoming call comes in to the extension.

Contact Management

This feature provides a full contact management system that can be used for speed dialing, corporate directories or personal management. Contacts added to the portal can be uploaded to your phones directory, and administrators can create corporate directories that are shared by all users in the system.

Anonymous Call Rejection

Blocked or anonymous calls can be routed directly to voicemail, have the caller hear a busy signal or message stating that the user has enabled anonymous call rejection. This is extremely useful for screening unsolicited calls.

Click to Call

Allows you to place phone calls from the portal, simply enter the number or extension you want to dial, pickup your extension, and your call will be placed