A Hosted PBX gives businesses most of the features of a traditional PBX system as a service, plus some that a hardware PBX couldn’t do. It is subscription based and easily scalable, both up and down depending on the needs of the company. Rich in features like the Hardware PBX, the Hosted PBX allows businesses to have a PBX system at a low upfront cost. There isn’t any PBX equipment to buy or maintain. This allows companies with a small IT department flexibility. Administration is done through a web interface, so making changes and updates can be done anywhere in the world where there is an Internet connection.
Advantages of Hosted PBX
Take your office anywhere – With IP based phones, you can now take your phone with you, plug it in to any Internet connection, and you have your same office number anywhere in the world.
Easy Web-Based Administration – With Hosted PBX you get the advantage of administrating your PBX through a web browser. Add phone numbers, extensions, and call handling. Turn on the call forward function and have it ring to your cell phone. No phone, no problem, simply check your important voice mails through your administration account, through your Blackberry, or other cell phone.
Low upfront cost – Since there isn’t a PBX system to buy and install, the initial upfront cost is much cheaper then the traditional PBX install.
Low support cost – A good Hosted PBX service provider, will provide free technical support to both end users and administrators, so there is no need to staff a team of IT professionals and support technicians to help support the PBX system.
Scalability – Add and remove phone lines when you need to. Add and remove extensions with a click of the mouse. Setup an auto-attendant and call queues to help manage call volume.
Reliability – A good Hosted PBX company will have a complete redundant backup system, so that in the event of an power outage, they can provide constant service to all of there customers. |
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