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In professional services, there are more competitors and more demanding customers than almost any other business sector. Whether you provide marketing, architectural services, design, engineering, legal or IT services, your ability to handle challenging business scenarios and demanding clients often depends on your ability to communicate with them.
Having the best business phone system becomes more and more critical for Professional service organizations of all types and sizes. Features previously unavailable in traditional phone systems are providing new ways to communicate, and improve client satisfaction.
Key Features for Professional Services Clients: |
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Hunt Groups
Hunt groups allows for incoming calls to ring a series of extensions in a group to find an available recipient. Companies can have multiple call groups for internal departments such as sales, support or marketing. With hunt groups you can change the priority of extensions so that the most available/experienced users are rung first.
Call Logs
Call logs allow managers and users to track both incoming and outgoing calls and allows them to see the time/date and duration of the call and the phone number of the incoming or outgoing call. This feature is especially useful for companies that need to bill based off calls received such as customer support, or legal/financial services.
Conferencing
Conferencing is an extremely important communications function to a wide variety of businesses. Conferencing allows mobile sales teams to collaborate, legal teams to communicate with clients and wholesalers to confer with multiple retailers. Nuvio’s click-to-conference feature (with the nPBX system) allows for superior call-control.
Bridged Line Appearances
Bridged Line Appearances allow for a receptionist to handle a number of incoming calls and also allows them to take calls directed to other personnel in your company. For instance, a receptionist or assistant can take calls directed to a manager and screen them for integrity before passing them through, or transferring to a more appropriate user.
Simultaneous Ringing
Simultaneous ringing allows you to set incoming calls to ring multiple phone numbers at once. This is extremely useful if you are constantly moving from your desk to various locations and need to be able to take calls without making incoming callers take the time to find you.
Call Director
The call director allows for specific call treatments to be issued based on the number of the incoming call. For example, users can have a refuse list that allows them to send unsolicited calls directly to voicemail or a busy signal, they can have a VIP list that directly goes to a cell phone or a Friends list that rings a home phone. Call director treatments can also be scheduled with the Call Scheduler.
Toll-Free Numbers
Toll-Free numbers are the hallmark of a successful customer oriented business. They allow callers to know that their needs are important to you and that they are free to call in to your business without charge. A toll-free number is a must-have in today’s customer oriented market.
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