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The highly competitive hospitality industry demands an exceptional level of customer service where customers expect thehighest level of attention and detail when contacting hospitality businesses. Nuvio’s business phone systems provide a level of professionalism and customer satisfaction normally only found in expensiveenterprise call systems.
Nuvio’s business phone system provides all of the features that our hospitality customers are looking for in handling outbound and internal calls, presenting an image of professional service to the customer.
Key Features for Hospitality Customers: |
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Music on Hold
Music on Hold gives allows the caller to hear music anytime they are put on hold or transferred, the music provides a level of professionalism that lets callers know you are attentive to details when handling their needs.
Bridged Line Appearances
Bridged Line Appearances allow for a receptionist to handle a number of incoming calls and also allows them to take calls directed to other personnel in your company. For instance, a receptionist or assistant can take calls directed to a manager and screen them for integrity before passing them through, or transferring to a more appropriate user.
Call Scheduler
Call Scheduler allows users to have specific call treatments based on the time of day and day of the week. This means that if you have a small business, you can have all incoming calls directed to your cell phone, or home phone while you are out of the office or have after-hours calls go directly to your voicemail. This feature is also useful to companies that have flexible positions where employees might be in certain areas of the building at specific times of day.
Toll-Free Numbers
Toll-Free numbers are the hallmark of a successful customer oriented business. They allow callers to know that their needs are important to you and that they are free to call in to your business without charge. A toll-free number is a must-have in today’s customer oriented market.
Intercom Calling
Intercom calling allows you to place an internal call to an extension or call group using the speakerphone function of the desk set. This allows users to communicate with each other, without having to stop what they are doing and walk over to pick up the call.
Call Transfer
Call transferring is a ubiquitous and necessary feature of any modern phone system. Nuvio’s systems allow users to transfer calls internally, or externally in a variety of ways.
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