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Financial institutions that need to lower costs and increase efficiency will find Nuvio’s business phone solution the perfect fit for their organization. With increased customer service and satisfaction, smaller financial institutions can compete with their larger competitors while keeping their customers comfortable knowing that a professional company is handling their money.
Key Features for Financial Customers: |
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Call Logs
Call logs allow managers and users to track both incoming and outgoing calls and allows them to see the time/date and duration of the call and the phone number of the incoming or outgoing call. This feature is especially useful for companies that need to bill based off calls received such as customer support, or legal/financial services.
Hunt Groups
Hunt groups allows for incoming calls to ring a series of extensions in a group to find an available recipient. Companies can have multiple call groups for internal departments such as sales, support or marketing. With hunt groups you can change the priority of extensions so that the most available/experienced users are rung first.
Conferencing
Conferencing is an extremely important communications function to a wide variety of businesses. Conferencing allows mobile sales teams to collaborate, legal teams to communicate with clients and wholesalers to confer with multiple retailers. Nuvio’s click-to-conference feature (with the nPBX system) allows for superior call-control.
Bridged Line Appearances
Bridged Line Appearances allow for a receptionist to handle a number of incoming calls and also allows them to take calls directed to other personnel in your company. For instance, a receptionist or assistant can take calls directed to a manager and screen them for integrity before passing them through, or transferring to a more appropriate user.
Call Transfer
Call Transferring is a ubiquitous and necessary feature of any modern phone system. Nuvio’s systems allow users to transfer calls internally, or externally in a variety of ways.
Call Director
The call director allows for specific call treatments to be issued based on the number of the incoming call. For example, users can have a refuse list that allows them to send unsolicited calls directly to voicemail or a busy signal, they can have a VIP list that directly goes to a cell phone or a Friends list that rings a home phone. Call director treatments can also be scheduled with the Call Scheduler.
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